Warranty, Exchange & After-Sales Policy
We are committed to providing high-quality products and reliable after-sales support. This policy explains our warranty coverage, exchange eligibility, inspection timelines, and customer responsibilities. Please read it carefully before placing an order.
Warranty Coverage
All products sold by us include a limited manufacturer warranty, typically ranging from 10 to 12 months, depending on the product and brand.
Important:
Warranty duration varies by product. Customers are advised to confirm the warranty period before placing an order.
What the Warranty Covers
Manufacturing defects
Workmanship issues under normal usage
What the Warranty Does Not Cover
Physical damage, liquid damage, or burn marks
Damage caused by misuse, negligence, or improper handling
Normal wear and tear
Unauthorized repair, modification, or customization
Accessories included in the box unless clearly stated
Proof of purchase is required for all warranty claims.
Exchange Policy (On-Arrival Issues Only)
Exchanges are strictly limited to on-arrival defects.
If a product arrives defective or not up to the expected standard due to a manufacturing issue, you may apply for an exchange under the following conditions:
Exchange requests must be submitted within 3 days of delivery
The issue must be present at the time of arrival
The product must be unused, in original packaging, and in resalable condition
Clear photos or videos showing the issue on arrival are mandatory
All exchange requests are subject to inspection and approval
Once approved, the product will be exchanged with the same model.
If the same model is unavailable, an alternative solution will be offered.
Issues reported after use or beyond the 3-day window will not qualify for exchange and will be processed under the warranty policy instead.
Change of Mind Policy
Change of mind returns or exchanges are not applicable.
Orders placed incorrectly, personal preference changes, or regret after purchase do not qualify for return, refund, or exchange.
Please review product details, compatibility, and warranty information carefully before ordering.
Used or Opened Products – Warranty Check Period
For used or opened products, a 7-day warranty checking period applies from the date of delivery.
During this period:
Customers must inspect the product thoroughly
Any manufacturing defect or functional issue must be reported within 7 days
Photos or videos are required for verification
Issues reported after the 7-day checking period will be handled strictly under the standard warranty process.
Warranty Claims Process
Before submitting a warranty claim, please ensure that:
The product is within the warranty period
The issue falls under warranty coverage
All warranty terms and conditions are met
Shipping Responsibility for Warranty Claims
Customer responsibility:
The customer must pay delivery charges to send the product to us for inspection.
Our responsibility:
Once the warranty claim is approved, we will cover the return shipping cost when sending the repaired or replacement product back.
Inspection & Resolution Timeline
Warranty inspection and approval may take up to 7 days
Once approved, the product will be repaired or replaced within 14 working days
Timelines may vary depending on product type, availability, or technical requirements
We request customers to remain patient during this process. Our team works diligently to ensure proper inspection and long-term reliability.
After-Sales Support Commitment
We are continuously working to provide the best possible after-sales service.
Your cooperation during the inspection and warranty process helps us deliver fair, efficient, and professional support.
Final Terms
By placing an order with us, you agree to the terms outlined in this policy.
This policy is designed to protect both customers and the business while ensuring transparent and fair service.